Billing
How trials, prepaid packs, credit expiry, failed payments, and refund requests work.
Trials include limited credits and never auto-convert without payment approval. Trial abuse may result in suspension across related guilds, installers, accounts, or payment methods.
Trial access includes a fixed number of credits, a knowledge storage cap, and a retention window.
Packs are prepaid and do not renew automatically. Credits stay usable until they are spent or the pack expires, so you can simply choose not to buy another pack.
When a server runs out of credits or its pack expires, it keeps export, delete, billing, and support access while paid actions pause until another pack is activated.
Paid access depends on successful payment verification, coupon coverage, or another supported billing path before credits are granted. Failed or unverified payments grant no credits.
During billing issues, Panda may keep administrative, billing, export, deletion, and support paths available while pausing paid provider-spend features.
Refund requests are reviewed case by case. Accidental purchases, duplicate charges, and unresolved service outages are eligible for review when requested promptly.
Refunds may be unavailable for packs whose credits have been substantially consumed, abuse, chargebacks, violations of acceptable use, or fees controlled by the payment channel.
Contact support with the Discord server ID, wallet address, order reference, activation key, and a short description of the issue.
Do not post private keys, seed phrases, API keys, billing secrets, or raw server content in a refund request.
