Privacy
How Panda handles Discord server data, user memory, billing data, and support records.
Panda processes Discord IDs, server metadata, role and channel permissions, command inputs, assistant responses, server knowledge, user memory consent state, billing account metadata, usage counters, audit events, and support records.
Panda treats Discord messages, attachments, web results, and tool outputs as untrusted content. Customers do not need to provide AI provider credentials to use the hosted service.
We use data to deliver assistant responses, enforce server permissions, meter plan usage, prevent abuse, process billing, provide support, maintain security, and improve reliability.
Server admins control knowledge sources, channel access, role access, memory settings, response behavior, and plan-level retention from Discord or account surfaces.
Administrators can limit where Panda responds, which roles can use tools, which knowledge sources are available, and whether memory features are enabled for the server.
Privileged changes, sensitive reads, entitlement decisions, and billing actions may be recorded in audit logs so server owners can review important activity.
Conversation metadata and knowledge retention follow the active server plan unless a shorter retention setting is configured.
Server owners can request export or deletion of server knowledge, user memory consent records, conversation metadata, and billing account data where deletion is legally allowed.
We share data with service providers only to run Panda, including infrastructure, payment processing, support, security, managed AI, search, email, and observability providers.
We do not sell personal data. We do not publish private server content in support materials by default.
Privacy requests should include the relevant Discord server ID, Discord user ID, wallet address, or billing reference when available so support can verify ownership before acting.
Business customers may request a signed data processing addendum and subprocessors list before production rollout or renewal.
